General Terms

Talk 2 Talk offers two primary services: Call Translation and Own Voice Translation.

To use the app, users must be at least 18 years old, or have the consent of a parent or legal guardian.

By using the app, you agree to abide by all applicable laws and regulations.

Call Translation

Users can make calls to other registered users of Talk 2 Talk if they have the recipient's mobile number.

Both parties must be registered users on the app.

Privacy Notice: Talk 2 Talk does not store or record any call audio or user speech data. The translation occurs in real-time and no personal speech or call content is retained by the app.

Own Voice Translation

Users can select the language they wish to speak and the language they wish to hear.

Users can record their message, and the app will generate an output translation based on the selected languages.

Privacy Notice: No voice recordings are stored or retained by Talk 2 Talk. The app provides real-time translations, and once the translation is completed, no data is stored or recorded.

Fees and Payments

Talk 2 Talk charges a platform fee to access its features, and users are required to recharge their accounts to make calls and use the translation services.

Users will be charged based on the call packages and other services chosen. Charges are non-refundable, except where required by law.

Ringtone and Customization

Users can either choose the default ringtone or personalize their ringtone for calls and notifications.

Customization options may vary and are subject to availability.

Prohibited Uses

You agree not to misuse the app for spamming, fraudulent activities, or any unlawful actions.

You shall not reverse engineer, hack, or attempt to manipulate the app's services or security systems.

Termination

Talk 2 Talk reserves the right to suspend or terminate your account if you violate any of these terms or engage in prohibited behavior.

Account termination may occur without prior notice.

Limitation of Liability

Talk 2 Talk is not liable for any damages or losses that arise from misuse of the app or inaccuracies in translation services.

The app is provided "as-is," and no warranties, expressed or implied, are made regarding the app's performance, accuracy, or functionality.

Changes to Terms

We may modify or update these Terms and Conditions at any time. Any changes will take effect once posted on the app. Users are encouraged to review these terms periodically.

Information Collection

We may collect the following information:

Personal Information: During registration and use of the app, we collect personal details, including name, phone number, email address, and payment details.

Usage Data: Information about your interaction with the app, including the features used and language preferences.

Voice Recordings: For the Own Voice Translation feature, we temporarily process your audio messages to provide translations. However, Talk 2 Talk does not store or retain any of your voice data after processing.

How We Use Your Information

To Provide Services: We use the information you provide to facilitate translation services, process payments, and enable communication between users.

Service Improvement: We may use anonymized usage data to improve the app's performance, add new features, and enhance the overall user experience.

Support and Communication: We may use your contact information to resolve account issues or provide customer support.

Data Sharing

We do not share your personal information or voice data with third parties unless required by law, legal processes, or to provide services as part of the app.

Talk 2 Talk does not sell, rent, or trade your personal data.

Security

We implement industry-standard security measures to protect your personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies

The app may use cookies to enhance your user experience. You may opt to disable cookies, though some features may not function properly if you do so.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team.

If you no longer wish to use the app, you can delete your account through the app interface.

Children's Privacy

Talk 2 Talk reserves the right to suspend or terminate your account if you violate any of these terms or engage in prohibited behavior.

Account termination may occur without prior notice.

Changes to Privacy Policy

Talk 2 Talk reserves the right to update this Privacy Policy at any time. Changes will be effective as soon as they are posted in the app. Users are encouraged to review the policy periodically.

Contact Us

If you have any questions regarding our Terms and Conditions or Privacy Policy, please reach out to us at:talk2talk27@gmail.com

Eligibility for Refund

Refund requests are considered only for cancellations made in accordance with our cancellation policy. Cancellations made less than one hour before the scheduled trip will incur a cancellation fee, as stated in the Terms & Conditions.

Refund Process

In the event of a refund request, customers must submit a formal request to our customer service team within [specify number of days] days of the booking or incident. The request should include relevant details such as the booking reference number, reason for refund, and any supporting documentation (if applicable). Refunds will be processed to the original payment method used for the booking. The processing time may vary depending on the payment method and financial institution, but typically it will take [specify time, e.g., 7-10 business days].

Refund Criteria

Refunds will be provided under the following circumstances: If the booking is canceled according to the stipulated terms (i.e., one hour before the scheduled trip). If the service was not provided due to reasons attributable to the company (e.g., driver unavailability or vehicle breakdown). If the customer has been charged in excess of the agreed-upon fare due to an error in billing.

Non-Refundable Situations

Refunds will not be issued in the following situations: Cancellations made within one hour of the scheduled trip (unless otherwise stated in exceptional circumstances). If the customer fails to report any issues with the service during or immediately after the trip. If the service was provided as requested, but the customer was dissatisfied with the quality of the service. For any incidental or personal expenses incurred during the trip, such as food, accommodation, etc.

Refund for Damage or Loss

In case of any damage to the vehicle or belongings, the company will evaluate the situation and process any refunds or reimbursements as per the applicable terms of service or insurance claims. Excello Call Drivers & Travels does not accept responsibility for loss or damage to personal belongings left in the vehicle.

Dispute Resolution

If a dispute arises regarding a refund request, the customer can escalate the matter to our management team. The company will make every effort to resolve the issue promptly, in accordance with the best interest of both parties.

Changes to the Refund Policy

Excello Call Drivers & Travels reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to customers through the company's official website or via email. If you have any questions or need further assistance with a refund request, please contact our customer service team at talk2talk27@gmail.com